How do you provide meaningful capacity information to those Service Manager who are using the infrastructure?
Sumerian Capacity Planner provides views of capacity from a Service, application or line of business perspective. This data can be found in numerous places, quite often in monitoring tools themselves, or within the CMDB of a Service Management platform such as ServiceNow.
By viewing capacity in this way you can:
- Show those components of the service that have breached thresholds
- Identify the trends in service demand profiles and predict potential service outages
- Determine where configuration can be changed to improve performance or reduce costs
Ensuring Business Continuity
Can you be sure that you have the capacity to support a fail-over and keep critical applications and services running for the business?
Using Forward Thinking Scenario Modelling in Sumerian Capacity Planner, with a simple drag and drop interface, you can immediately understand the impact of workload demand profiles on your DR environment.
Furthermore, the scenario will change as your environment changes, workloads come and go and demand increases or decreases, meaning you always have full confidence that the capacity will be there when it’s needed the most.
Predicting Capacity Outages
Predicting Capacity Outages
Where is your next capacity problem likely to be and what can you do to stop it from occuring?
Using the Predictive Events capability of Sumerian Capacity Planner, those responsible for IT services can accurately anticipate and resolve potential capacity issues before they impact business performance.
A RESTful API can be used to extract this information to be used in higher order systems, such as a Service Management platform like ServiceNow. Off the shelf integrations are available that can be configured to initiate new business workflows when critical systems are likely to run out of capacity, with sufficient lead time to ensure that hardware, storage, bandwidth or configuration is in place to deal with the growing demand.
Does your platform have the capacity to support an unexpected growth in transaction volumes? Can it cope with seasonal high demand and continue to provide a satisfying customer experience?
Using the Predictive Events capability of Sumerian Capacity Planner, those responsible for critical business applications and services can model the impact of volume uplifts on the supporting infrastructure and components and, by correlating the relationships between volumes and performance, ensure that customer experience and CSAT are maintained at the high level the business expects.
Forward Thinking Scenario Modelling allows you to not only understand the impact of demand but also to plan the changes required to ensure capacity and performance requirements are met.