In my travels, I talk to a lot of IT Service Managers. Amongst their many challenges, one is having the evidence they need to support a change. It’s all very well thinking you need new storage, new hardware or new VMs to support growth in your service, but, most service managers lack the evidence they need to prove it.
Without this evidence, change takes longer to be approved and there are a number of things that can happen as a result. One is that the Service Manager anticipates this long process and asks for a lot more than they actually need. Another, depending on the architecture of the applications, is to just find that resource from somewhere else outside the organisation, such as on a public cloud. Both of these end up leading to sprawling IT costs.
I’ve been at a number of Service Management focussed events such as Knowledge 17 in Orlando and the IT500 here in Edinburgh, and there’s a common theme coming out of these. Organisations can move faster and have more control with well implemented Service Management workflows and an increasing number of new tools are services are appearing to extend or integrate with these workflows.
At Sumerian, we’ve been working with ServiceNow for some time and provide the only Capacity Management integration applications available on the ServiceNow store and we’re fully compatible with the latest Istanbul version.
With Capacity Planner, you can capture demand for capacity from any Service Management platform and play this into a forward looking plan. Capacity Planner will tell you whether or not you have the capacity to support the demand, and if not, you can work out how best to support it. You can play each individual request onto the same scenario to really get a day by day, week by week or month by month view of capacity as business grows.
The tool also has the capability to model the relationship between application volumes and resource… so rather than have Service Managers guess (and over estimate) their capacity requirements, you can model the uplift on demand across the application stack and pin point where capacity is required and when.
All of this can then be exported in a format that clearly communicates the change needed to support the business demand and then, with a further integration, can then automatically raise a change ticket with the evidence attached.
By presenting critical business services from a capacity risk perspective, and quantifying the cost to address those risks, IT can provide the evidence to ensure that changes required to support business growth take place before it’s too late.
Remember, we now have a 30 day free trial of Capacity Planner available at https://capacity-planner.sumerian.com/register.aspx . Try it out and see how you could inform your Service Management workflows with Capacity Management information.