Performance optimisation
In today’s dynamic global economy, fast and efficient IT services are a critical part of staying competitive and achieving business goals
However, if services are suffering from poor levels of performance that impact the end-user satisfaction, the everyday running and ultimately the strength and viability of the business is put at risk. To stay ahead of the curve, IT teams must shift from reactive to proactive service management and ensure the end-user experience is never compromised.
Insight to drive proactive improvements
Our unique performance optimisation capability delivers deep-dive insight to make the most appropriate, informed decisions for your services - reducing risk and controlling costs. Unlike traditional IT monitoring, our combination of data-driven analytics and analyst expertise takes you beyond siloed visibility – and instead delivers actionable insight to help your organisation become proactive and address emerging issues before they impact.
How IT Analytics delivers performance optimisation
By using IT Analytics’ advanced top-down approach to performance optimisation, we are helping a growing number of enterprise organisations solve complex performance issues and drive proactive improvements to their services through:
A "joined up view" with detailed granularity
By capturing and combining data from across the IT estate and mapping it to key business processes, transactions and end user experience, we build a baseline model of the current service environment. Our models accurately quantify the current "normal" operating parameters and end-to-end component relationships of your services, from individual low-level infrastructure components right up to the end-user experience. These models accurately determine the current levels of performance against IT consumption, exposing issues and delays to granular levels of detail.
Deep-dive analysis by our expert analysts
Our team of analysts, who include who include domain experts, business analysts, statisticians, mathematical modellers and economists, analyse and identify where in the processing chain deviations to normal performance are occurring. This deep-dive analysis quickly ascertains the root-cause contributors and knock-on impact across components, enabling fast diagnosis through relationship mapping, as well as identification of application and organisation environment factors such as software releases or code changes.
Scenario modelling changes and upgrades
The models we build of your services offer a wealth of intelligence for you to leverage and further capitalise on. Using powerful "what if?" scenario modelling, we can answer any number of questions around your services and their performance. For example, we can assess the risk, impact and cost of any architectural changes, new services and investments, and forecast the impact of planning scenarios, projected over 3, 6 and 12 month periods. The advantage of our analytics scenario modelling is that it safely and rapidly answer any number of "what if?" questions – essentially providing a "pre-sandbox" environment in which to test out ideas before they’re given the green light.
Ongoing monitoring for proactive optimisation
By continuing to monitor your services on an ongoing basis we enable you to ensure acceptable levels of performance are upheld and improved upon. Our analysts provide dynamic, interactive commentary on the changes and trends that you need to know about to take proactive action. All commentaries are supported with contextual charts and data evidence – giving you all the information you need in one place.
More information
Read the case study – Performance Optimisation
Find out how HBOS transformed the performance of 48 key services.
Download the white paper - Improving Service Delivery with Service Analytics
In this white paper we examine the limitations of discrete component visibility and explain why IT Analytics helps IT organisations gain a progressive, integrated view of IT services that solves performance optimisation issues.