Information for CIOs
Today’s enterprise IT environments are becoming increasingly challenging to control...
Business demands to achieve greater value from IT through innovation, improved alignment and risk reduction are coupled with an ever more complex and fragmented IT environment - making the decisions you need to take increasingly tough.
A major inhibitor to gaining control is a lack of facts on how your current IT services are contributing to - or conversely - stifling business performance. Without this understanding investments will often be misdirected and costs escalate.
You know that the information you need to make improved decisions is held within your environment, but scale, complexity and operational barriers make it difficult to for you to capitalise on it. That’s where our specialist services can help.
Sumerian IT Analytics services deliver actionable insight on which to base both your strategic and tactical IT decision making. Our services combine data-driven analytics with expert human interpretation – removing the complexity and giving you the insight you need to transform the quality of IT service delivery, reduce risk, optimise running costs and identify smart, business-changing investments.
More information
We specialise in delivering insight that removes the complexity and helps you maximise the capability of your IT.
Our IT Analytics services deliver insight that informs both everyday service delivery optimisation to strategic IT planning - supplying the actionable insight you need to gain a superior understanding and control of your estate.
A fresh approach that delivers real results
- Data-driven analytics plus analyst expertise
- We know that actionable insight needs human expertise. Our services combine data-driven analytics with analyst interpretation so our recommendations are personal, independent and always relevant to your organisation’s priorities. All our insight is focussed to your needs, so you and your team can concentrate on the areas that really matter and effectively communicate the business value of your IT initiatives.
- A service, not software
- We don’t sell licensed software that has to be shoe-horned into your environment. Our IT Analytics are delivered as a monthly subscription service meaning that our solutions require no upfront investment or complex installation. Instead, our service gets you results fast by uniquely combining our data-driven modelling with analyst expertise. And as we’re permanently plugged into your environment, our service can easily be adapted and scaled as and when your needs change.
- Our philosophy and values
- Our approach to our work and clients makes us different too. We don’t see ourselves as just another IT service management vendor – we’re passionate about what we do and want your organisation to realise the benefits that IT Analytics brings. Above all, we believe in building long-term, personal relationships that achieve outstanding results for your business.
Key benefits
Sumerian’s services are unique in the market. Our combination of data-driven modelling and expert human interpretation sets us apart
The resulting insight enables us to deliver personalised insight that helps you drive your IT forward.
- We capture infrastructure-generated data from your IT environment
- Our service takes advantage of the data that already exists in your IT service environment and that usually gets discarded. Our pragmatic approach means we capture data in whatever format you have it in, so there’s no need to deploy new probes or agents. From its raw form we transform it into the format needed for our services.
- Cutting-edge data modelling
- The data we capture can be modelled and analysed in a variety of ways depending on the insight* you need.
- For Service Delivery Analytics we will typically capture 3-6 data sources for each service/application required to be analysed. This data feed is the used to feed our end-to-end service modelling and analysis.
- Higher levels of IT Analytics such as Service Risk and User Profiling take advantage of the service delivery data we have already captured and further combine information sources such as business level metrics and organisational information to provide correlated insight for IT risk management, business impact and planning initiatives.
- Analyst skills that complement your in-house team
- Our dedicated team of analysts include domain experts, business analysts, statisticians, mathematical modellers and economists. This unique combination of talents enables us to uncover both operational and strategic opportunities to improve the optimisation and business value of your IT.
- Insight you need – independent and to the point
- Our insight is highly-personalised and fully independent, so you get the facts you need delivered in a way that works for you. This takes a variety of forms from direct dialogue with our analysts, management-ready reporting to our tailored Web portal, which provides a rich variety of executive information, dashboards and chart centre views.
All our insight is business focused and boardroom ready, so you and your team can concentrate on the areas that really matter and, in turn, effectively communicate the business value of your IT initiatives.
Sumerian analysis guides consolidation and outsourcing strategy for large professional services company.
A large professional services company, with independently run infrastructure architectures spread across three European countries, was in the process of carrying out a large-scale merger that would result in the three organisations merging into one central operation. A critical part of the merger was the consolidation of IT services (communication services, datacentre and applications), with elements of these being outsourced via a procurement process.
Find out how IT Analytics provided a precise set of requirements for sizing and costing the consolidated set of outsourced services, ensuring that service levels were optimised for the merged operation.