User Profiling
Business insight for smart IT decisions.
Sumerian’s User Profiling analysis delivers unparalleled strategic insight into the consumption of IT services to reveal the true impact of user demand and behaviour.
One-stop insight into IT services consumption
User Profiling analysis leverages existing data from across your IT estate and business organisation to create an “IT footprint” of the services your users consume.
The resulting analysis provides fact-based evidence to tailor your IT services for specific user groups, radically improving IT-to-business alignment and optimising IT cost per head.
Definitive IT-business alignment
Predictive, proactive change management
By establishing a baseline of user demand, User Profiling analysis can model any number of change scenarios to your IT service delivery for specific user groups. User Profiling can also monitor the change during and after implementation to ensure you have a clear view of the actual versus expected impact, risks and ROI.
Evidence to target improved IT services
Because User Profiling analysis delivers a clear, granular view of how your IT services are consumed, you get the evidence you need to target new and innovative services to the right user groups.
Proving the business value of IT
Because User Profiling analysis is based on business fact, it provides the ready-to-use reporting you need to present your IT investment cases and value to the boardroom.
How it's delivered
User Profiling analysis delivers a comprehensive suite of expert, on-demand analysis, business dashboards and reporting all provided via a secure, tailored Web portal.
Dashboards
Consumption chart by user group shows at-a-glance usage and cost of individual IT services.
Consumption change management dashboards show impact of pre- and post-implementation scenarios
On-demand commentary
To support our findings, our blogging facility allows our team of dedicated analysts to provide you with dynamic, interactive commentary on the trends and issues we have identified. This expert interpretation enables you to focus on the areas that deliver the best value.
Management reports
To help you plan for change, and present IT investment cases and value to the business, we deliver regular, customised reports that consolidate our findings into one business-focussed report. Our boardroom-ready evidence quantifies the actual level of IT services delivered and details the measurable impact this has had on the business, so that you can demonstrate the effectiveness of your IT and track ROI.
More information
For further information on User Profiling analysis or to arrange a demonstration of our services, contact us on 0141 229 7580
Download the User Profiling analysis solution overview
Download the Sumerian White Paper – Optimising IT Services with User Profiling
This white paper examines the use of User Profiling analysis for gaining a strategic understanding of user demand and behaviour, outlining the benefits and how it can influence strategic investment decisions.