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Service Risk Analytics – risk management for your IT

Sumerian’s Service Risk Analytics helps eliminate business losses by proactively quantifying IT performance and exposing the business value at risk.

Service Risk Analytics measures and monitors the changing risk profiles of IT services over time, enabling us to accurately model the impact of IT service change on the business processes they support. Armed with this clear understanding of the risk profiles present in your IT estate, you'll be able to make the right decisions about IT investment and ultimately reduce threats to the business.

Manage IT risk proactively

Predictive, proactive risk management

Service Risk Analytics analysis build a baseline profile of your critical IT services and calculates the level of business value at risk associated with each service. By continually searching for deviations in “normal” service performance, Service Risk analysis predicts where issues are likely to develop – allowing you to address them before they happen.

Identify best investments

By identifying and quantifying the relationships between IT and the business, we can determine the business impact of poor IT performance and availability, and the contribution of IT services to business value at risk. As a result, Service Risk Analytics analysis will help you to identify the most suitable areas in which to invest in order to minimise potential business losses.

Manage capacity and improve service performance

Through our capacity service alerts, you understand when service capacity exceeds a specific threshold enabling you to take proactive action. Anatomised risk profile identifies key sources of risk and their underlying cause, reducing outage time and improving overall performance.

Risk Log

Service Risk Analytics incorporates a dynamic risk log, capable of being updated across the enterprise. This powerful function logs the found risk, and once assessed establishes the mitigation plan and its associated costs. The risk log can then automatically display the prioritised plan for the IT estate at risk.

Value at Risk Indicators

Service Risk Analytics analysis also depicts the value of at risk, by charting the ongoing risk trend and plotting this against the value of the business process. This allows the business to make the correct decisions about how it manages the IT risk portfolio.

Evidence for IT planning & investment strategy

Because it measures the performance of your IT services over time, searching for trends that indicate risk, Service Risk Analytics supplies the evidence you need to inject investment into the services that need it most. And as Service Risk analysis is based on your IT environment and IT performance fact, you get the ready-to-use reporting you need to present your IT investment cases and value to the boardroom.

How it’s delivered

Service Risk Analytics delivers a comprehensive suite of expert, on-demand analysis, business dashboards and reporting all provided via a secure, tailored Web portal.

Dashboards

On-demand commentary

To support our findings, our blogging facility allows our team of dedicated analysts to provide you with dynamic, interactive commentary on the trends and issues we have identified. This expert interpretation enables you to focus on the areas that deliver the best value and use of your time.

Management reports

To help you plan for change, and present IT investment cases and value to the business, we deliver regular, customised reports that consolidate our findings into one business-focussed report. Our boardroom-ready evidence quantifies the actual level of IT services delivered and details the measurable impact this has had on the business, so that you can demonstrate the effectiveness of your IT and track ROI.