Risk management
The health and viability of all businesses is dependent on the strengths and security of its IT infrastructure.
IT downtime can have a severe effect on productivity, revenue, client satisfaction and opportunities. Consequently, IT has become a high priority topic in corporate boardrooms with the need to closely scrutinise operational and business issues in order to proactively manage and mitigate any risks.
Measuring the relationship between underlying IT services and the performance of the business can help to highlight areas of concern and can also identify the impact that future investments will have on the business.
How Sumerian helps
Sumerian’s Service Risk Analytics analysis provides the expertise and data-driven analytics to address the challenges associated with IT risk. By connecting and relating layers of data that exist within a business - from low-level infrastructure components right up to business strategy - we make the relationships between them tangible and quantifiable.
Predictive, proactive risk management
Service Risk Analytics analysis builds a baseline profile of your critical IT services and calculates the level of business value at risk associated with each service. By continually searching for deviations in “normal” service performance, Service Risk Analytics analysis predicts where issues are likely to develop – allowing you to address them before they happen.
Identify best investments
By identifying and quantifying the relationships between IT and the business, we can determine the business impact of poor IT performance and availability, and the contribution of IT services to business value at risk. As a result, Service Risk analysis will help you to identify the most suitable areas in which to invest in order to minimise potential business losses. You will also have a better understanding of infrastructure costs and utilisation.
Manage capacity and improve IT performance
Through our capacity service alerts, you understand when service capacity exceeds a specific threshold enabling you to take proactive action. Anatomised risk profile identifies key sources of risk and their underlying cause, reducing outage time and improving overall performance.
Evidence for IT planning & investment strategy
Because it measures the performance of your IT services over time, searching for trends that indicate risk, Service risk analysis supplies the evidence you need to inject investment into the services that need it most. And as Service Risk analysis is based on your IT environment and IT performance fact, you get the ready-to-use reporting you need to present your IT investment cases and value to the boardroom.
Further information
Find out more about Service Risk analysis
Learn how UK bank HBOS reduces risk using Sumerian analytics