Sumerian solutions for public sector
The UK public sector is making strong headway in implementing the vision set out by the three key goals of Transformational Government:
- Services enabled by IT that are designed around the citizen or business.
- Moving to a shared services culture.
- A broadening and deepening of government’s professionalism in IT.
To deliver on these, public sector organisations need to ensure IT is accurately aligned and optimised to the services it supports. By using an IT Analytics approach, public sector organisations can gain a strategic understanding of their IT that optimises IT delivery, enables informed decision making and reduces risk in the planning of new initiatives.
The analysis Sumerian delivered gave us the negotiating power we needed when dealing with our supplier.
Client success
Sumerian IT Analytics help a large government agency to evaluate migration to a new remote access system.
Find out how Sumerian helped to assess the viability of the new system and helped the client achieve a strong negotiating position with their supplier.
Why Sumerian?
When applied to key components of the Transformational Government vision, Sumerian IT Analytics unique approach brings the clarity you need to steer investment decisions and optimise delivery of key services.
Contact centres
By combining business intelligence, CRM and organisational data, Sumerian IT Analytics enables total visibility on the performance, cost and usage of contact centres against setKPIs and SLA goals. For example, we can determine how contact centre system availability affects citizen satisfaction rates. Through our fully-customised chart centres and dashboards, we make the planning of change and monitoring of ongoing daily performance possible by establishing the fundamental issues that impact contact centre performance.
HR, finance and other corporate services
Sumerian IT Analytics enables the clear understanding of how IT systems impact key corporate processes. For example, you can understand the effect a 15% slowdown in the web server estate had on successfully completed council tax transactions. Our analysis reveals the correlations between process flows and infrastructure, enabling accurate refinement to be realised.
Data sharing, information, assurance and identity management
Sumerian IT Analytics helps to accurately quantify the capability and daily operation of the systems supporting the sharing, security and management of key information. Our analytics probe deep into your IT environment to pinpoint the exact flows of data sharing so that delivery can be optimised on a daily basis.
A common infrastructure
Prior to any consolidation or virtualisation programme, Sumerian IT Analytics can predict the infrastructure, network and bandwidth capability required now and for the future, providing an accurate basis for vendor tendering and tariff negotiations.
Technology standards & architecture
When refreshing legacy systems with open standards and commercial off-the-shelf products, Sumerian IT Analytics provide precise predictions of the expected performance, cost, usage and capability of systems and products under evaluation.
Our solutions
Unlike many other market offerings that claim to offer IT management and business alignment, our solutions are always tailored to your needs and have the flexibility to change and scale when you need them to. Whatever your priorities, Sumerian’s bespoke model ensures a solution that’s always right for your business.
Find out more about our solutions
Find out what makes us different
contact us to discuss your individual requirements.