IT planning and change management
Change, as we all know, happens. But for IT organisations, understanding the impact of change is an imperative.
The consequences of not having policies and procedures in place to proactively manage change can leave IT services exposed to risk in the form of service degradation, unexpected cost outlays and, at worst, embarrassing outages that seriously disrupt the business.
Best practices & real world issues
IT Governance frameworks such as ITIL, ITSM and CoBIT have become widely accepted as trusted guidance frameworks for dealing with IT change. But where best practice has the best of intentions, it can become weakened by everyday resource constraints and a lack of factual evidence on which to base change decisions on.
How Sumerian helps
Sumerian’s ability to provide IT organisations and business units alike with the fact-based evidence on which to base qualified change management decisions sets us apart in the market.
We measure & model change
Our change management capability helps you to determine the baseline metrics of your key services and assess the risks and impact of any large-scale IT change. This strategic insight enables you to understand the impact and effects of any number of change scenarios.
For example, we can help you to answer questions such as:
how would our current IT resources would cope if there was a decision to increase business recruitment by 10%?
what impact will launching our new market-leading product have on our contact centre and Web sales services?
if we relocate our datacentre, will application performance be impacted by latency issues?
We track business impact & ROI
Once decisions have been made on change, we can monitor the impact during and after implementation to ensure you have a clear view of the actual vs. expected impact, risks and ROI.
As with all Sumerian's IT Analytics, the results we present are based on solid data, so that you'll always have sound evidence on which to base your investment decisions.
Further information
Find out how Sumerian’s User Profiling analysis can help you maximise your change management decisions.