Outsourcing - client
The outsourcing of IT services is an attractive proposition for any organisation seeking to make efficiencies and reduce costs.
But whilst short term objectives might be quickly realised, many IT organisations under-estimate the cost and complexity of managing outsourced relationships - the governance, compliance management and adherence to agreed service levels that it requires.
Without adequate planning and due consideration to the long-term and thorough understanding of current IT service delivery, expected benefits can be cancelled out by loss of control and lack of overall IT service performance visibility.
How Sumerian helps
One-stop holistic insight – reduces risk to the business
Sumerian builds a clear, end-to-end holistic view of your IT estate, ascertaining the base level, “normal” performance range of your portfolio of IT services. By then determining what compliance and SLA measurements should be determined for the outsourced service, Sumerian’s proactive trend analysis searches for deviations that signifies impending risk to business through service degradation and outages.
The facts for informed decision making
Sumerian’s IT Analytics enables IT organisations to can gain a clear appreciation of the correlation between IT infrastructure, service performance, business processes and, ultimately, the overall goals of the company. Equipped with this insight, IT organisations can be confident in retaining a firm grip on the strategic direction of their IT and ensure outsourcing investment is targeted on fact and not guesswork.
Negotiating new and improved contracts
Sumerian’s IT Analytics ensures negotiation of improved terms or the evaluation of a new supplier are based on IT service performance facts and the business’ specific operational needs - not just the cost or reputation of the outsourcing supplier.
Managing change
Our change management capability enables you to understand the risks and impact of any outsourcing initiative or change. This strategic insight enables you to understand the impact and effects of any number of change scenarios before you enter into a full outsourcing agreement.
Further information
Find out more about Service Delivery Analytics
Find out more about Business Value Analytics
Read our white paper research on how IT Analytics delivers Business Value.
Learn how a large professional services company used IT Analytics to optimise IT alignment with business demand. Read the case study
Download the Sumerian white paper on Outsourcing
We explore the rising use of outsourced IT services and examine how IT Analytics can help IT organisations to gain a firm control of outsourced arrangements.