Insurance, life and pensions
In an increasingly competitive market, delivering a first-rate online experience is essential for outplaying the field
When E-commerce services are crucial to revenue generation, customer loyalty and top-line growth, you can never be too complacent about how well your services are performing. However, with many e-commerce applications dependent on multi-tier architectures encompassing core back-office systems, service integrity is particularly vulnerable to the impact of change. Adding to the complexity, the issue of volatility from spikes in demand makes ongoing management of the end-user experience extremely challenging.
Whether you’re involved in the IT or business side of the organisation, our tailored services join the dots to build a deeper understanding of your E-commerce service environment – delivering quantified insight to help you improve the end-user experience, control costs, and gain the competitive edge.
Your challenges
IT
- How can we ensure we’ve right-sized capacity for a new service that the business is launching?
- How can we assure performance to meet critical end-to-end response times and third party SLA targets?
- How can we be sure changes to our infrastructure won’t impact the end user experience?
Business
- How can we be sure we’re delivering a world class user experience to our customers?
- How is IT performance impacting our quote return rate and policy sales?
- We want to introduce a new service to customers – how can we be sure IT won’t let us down?
Our service and what it can do
We address these challenges and more by supplying powerful, accurate modelling and analysis around the 3 key dimensions to E-commerce optimisation: capacity, performance and understanding the impact of change. Our approach connects and relates layers of systems and business data that exist within an organisation - from low-level infrastructure components right up to business processes, transactions and the end-user experience - to make the relationships between them tangible and quantifiable.
- Capacity planning
matching forecast business volumes accurately to capacity headroom. - Optimising performance
identifying potential problem areas and bottlenecks in your environment, and proactively improving end-to-end response times. - De-risking change
understanding the impact of change and targeting investment in the right areas.
Why our services are different
We provide a low-risk, high value service that delivers the answers you need on demand - with no lengthy deployment or integration effort. Put simply, we’re specialists in delivering the rapid, accurate analysis you need to understand the complex optimisation factors across your E-commerce landscape – leaving you to concentrate on taking positive, practical action to drive business advantage.
What you get
- We continually capture granular data from across your IT and business landscape – maintaining a dynamic, up-to-date representation of your E-commerce environment.
- Fed by your data, and using our extensive modelling IP, we create and maintain an accurate model of your E-commerce environment, correlating IT capacity and performance to business activity.
- We analyse your environment intelligently, using ground breaking automated analysers and expert analyst interpretation, running multiple scenarios to inform the decision making process.
- We deliver our reporting in a format and frequency that works for you. Our findings are delivered in a variety of ways, from a tailored Web portal featuring cutting-edge visualisation techniques to direct dialogue with our analysts.