IT Governance and ITIL
The emergence of IT Governance and best practice frameworks such as ITIL, CoBIT and ITSM has transformed the management of IT.
For IT organisations following best practice guidelines, instilling processes and technology is only one half of the equation. A far greater challenge to navigate, and one that is fundamental to success is changing the way the business perceives the use and advantages of technology and, in turn, how IT services can effectively return business value.
How Sumerian helps
IT Analytics significantly contributes to the efforts made by both IT organisations that are in the process of implementing and those that have been working with best practice frameworks for some time.
Spanning every area of IT governance controls, Sumerian’s IT Analytics provides the evidence-rich insight you need to guide your technology choices, processes and decision making in all these areas:
- Application Management
- Capacity Management
- Change Management
- Configuration Management
- Deployment management
- Incident Management
- Infrastructure Management
- IT Portfolio Management
- Problem Management
- Project Management
- Release Management
- Risk Management
- Service Delivery
- Service Level Management
- Service Support
- Service Desk
- Software Asset Management
Manage change and mitigate risk
Because we model your IT and business environment, we can answer any number of “what if” change scenario questions for you. This valuable evidence will help base your decision making on facts, not guesswork so you can clearly understand how changes to IT services will impact the business and reduce risk.
Provide reporting back to the business in a language they understand
Unlike the reporting produced by many IT monitoring toolsets on the market, Sumerian IT Analytics provides you intelligent evidence that’s focused to your requirements and is ready to use for business and boardroom presentation.
Our solutions
Sumerian has developed solutions to fulfil both the operational and strategic challenges presented by IT governance.
For operational service delivery control –Service Delivery Analytics
For strategic, boardroom ready insight –Business Value Analytics
Further information
Read our series of white papers that explore the application and benefits of an IT Analytics approach.