Sumerian solutions for financial services
The financial services industry is faced with a demanding set of challenges and market opportunities.
Regulatory compliance such as the Basel II Accord has led to the adoption of stringent security and risk management practices; and growth opportunities driven by emerging global markets, consolidation activity and a tough competitive climate has kept the need for leading-edge IT services at the top of the boardroom agenda.
Sumerian’s market-leading solutions enable financial services companies to gain full control of their IT. Our on-demand IT Analytics enables optimisation of your IT services to meet business demand, driving down running costs and reducing risk for key services. In conjunction, compliance and IT governance requirements are proactively addressed with improved transparency and insight into business impact.
Client success
Case study 1
Large UK bank uses Sumerian to effectively manage and mitigate business value at risk with Service Risk Analytics.
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Case study 2
Sumerian IT Analytics deliver outstanding improvements to operational performance for leading UK bank, HBOS
Sumerian delivers a solution for HBOS that provides analysis and visibility of end-to-end system performance for a number of HBOS's key business services and applications.
What I like about the Sumerian offering is it has the generic foundations of performance management at its core, but it has been absolutely tailored to HBOS' business requirements. And that's the real strength.
Bob Smith Head of Telecommunications, Capacity and Performance Management, HBOS
Critical applications optimised by Sumerian
- Online customer services:
- Online banking
- Mortgage processing
- Investment/shares
- Call centre
- Clearing systems
- CRM
- Electronic payment
- E-mail and mobile services
- ERP
- Image and Workflow
Why Sumerian?
Sumerian’s IT Analytics make the proactive management and optimisation of IT services an assured reality. Provided as an on-demand monthly subscription service, Sumerian’s flexible delivery model enables you to:
Optimises operational service delivery and reduce costs
By gaining visibility of the end-to-end IT performance of your key applications and services, IT Analytics gives your team the proactive management needed to reduce risk and improve everyday operational decision making. Through clarity of service usage, capacity, performance and cost, we help identify issues before they become a problem and provide clear identification of areas where you can save money and where best to invest next.
Manages compliance and governance
IT Analytics provides insight that contributes to the management and reporting of key business services for compliance purposes, such as those required by the FSA and others. For example, Sumerian’s analysis can establish correlations between business metrics such as mortgage applications and IT service performance, enabling teams to improve capacity planning and address underlying performance issues. In parallel, the application of IT Analytics enables total transparency and accountability of your IT by tracking application usage and communication flows. This valuable information enables the formulation of best practice procedures for IT service management frameworks such as ITIL and ISO 20000.
Accurately predicts the business impact of IT
By fully understanding how IT correlates to business performance, solid predictions can be made on the outcome and resources required for planned initiatives. For example, when introducing a new online client application, IT Analytics identifies the direct correlations between IT service delivery and business performance of the new service so you understand the factors needed for its successful running.
Reduces risk
Our data-driven service risk models measure and monitor the changing risk profiles of IT services over time. Using risk capacity alerts, we can identify where issues lie and prevent system outages before your users experience them.
Improve communication with the business
Sumerian’s analytics bridge the collaboration and communication barriers often faced by IT and business teams. Through Sumerian’s on-demand easy-to-understand business facing reporting, teams can better communicate the value brought by IT and gain an understanding of IT’s impact on business processes and goals.
Our solutions
Unlike many other market offerings that claim to offer IT management and business alignment, our solutions combine data-driven analytics with analyst expertise. Whatever your priorities, Sumerian’s on-demand model has the flexibility to adapt and scale when you need it to.
Find out more about our solutions
Find out what makes us different
contact us to discuss your individual requirements.