Communication services
With communication the lifeblood of all businesses, faultless levels of performance must be maintained.
Communication services analysed by Sumerian
- Telephony – PSTN & VoIP
- Mobile – phones, PDAs and laptops
- LAN/WAN & RAS
- Video conferencing
- Billing information
Recent advances have introduced new and improved mobility and converged platforms such as VoIP and telepresence that promise to deliver cost savings and efficiencies. However, even in light of these new developments, many organisations still approach their provisioning and management with little understanding into their performance and how they can be optimised and improved for the business.
How Sumerian helps
By determining the baseline usage of your existing telephony and data requirements, Sumerian’s IT Analytics provides fact-based insight on which to base a successful enterprise communications strategy on.
Audits your existing systems
Sumerian provides a detailed assessment of your current voice and data networks to ascertain what your communications architecture looks like structurally, how it is used by staff, and where systems are in the investment cycle.
For example, by understanding how your analogue voice system is used within your business, you can start to build a case on whether investment in a brand new IP Telephony system is justified, or whether a transparent shift to IP Trunking is a better solution.
Analyses the consumption of services
Sumerian enables an understanding of how current services are being consumed across the business by capturing usage data and correlating this against end-user profiles. The benefit of this analysis approach is that different communication services can be tailored to your business’ requirements and subsequently deliver not only improved services, but rationalise services where they are over provisioned.
Identifies strategic opportunities
Having established the business demand for communications services, Sumerian’s independent scenario modelling and supplier assessments enable your organisation to understand which investments offer the most appropriate fit and value to the business. Sumerian’s ability to model the likely outcome of decisions before you apply them gives your organisation the confidence to build investment cases that deliver on their promises.
Convergence/VoIP Migration
Sumerian has proven capabilities in formulating migration strategies to enterprise VoIP systems. By assessing your technology readiness and determining if your existing WAN, LAN(s) and CAT5 telephony cabling are capable of carrying the additional voice data - Sumerian’s in-depth insight provides robust facts on which to base your organisation’s requirements.
Baselining and sizing
For the current voice system, we help you to determine the current and future call types, patterns and volumes carried across the system. Similarly, detailed consumption measurements of the data network will provide indicators on the capacity required for the planned migration: how much bandwidth is currently used, by which applications, and what headroom is available. For both voice and data networks, we also help to identify busy hours and seasonal variations to ensure that the converged network is appropriately sized.
Capacity and cost analysis
Our analysts then take the analogue voice consumption data and convert into the expected levels of digitised voice data for the converged system, taking into account voice quality requirements. This analysis has proved very successful in helping organisations to ensure that voice quality is not compromised and delivers acceptable levels of performance for the business from day one.
Scenario modelling for informed decision making
The insight supplied from Sumerian will arm you with the evidence to base your convergence decision making and strategy on. Because our analysis provides the key facts in management ready format, you get the information you need to present investment cases direct to the board.
Ongoing management
Ongoing measurement and monitoring of the voice and data network and its demands are imperatives moving forward, as are maintaining quality of service and monitoring ongoing service costs. Sumerian’s ability to quantify the ongoing use of your converged network by building an end-to-end view of service performance, cost, usage and capacity ensures continuing success for your convergence investment.
Further information
Download our Convergence white paper
We examine the drivers towards converged network (VoIP) migration, and provide recommendations on managing evaluation and implementation.
Enterprise mobility solutions
Despite the clear business benefits of improving communication and overall productivity, formulating a successful mobility strategy can be beset with challenges. A key challenge lies in the requirement to tailor mobility services to different types of end-users. The sheer breadth of options has made it increasingly difficult for organisations to assess their current mobility services’ performance and make the most appropriate buying decisions for their business.
How Sumerian helps
Sumerian offers a range of both strategic and daily performance analysis that helps you to optimise your mobility services and formulate your strategy for the best interests of the business, not around technology hype.
Baselining current mobility set-up
Our modelling and analysis capabilities enable us to baseline the current user demand for mobility services, indicating which parts of the business are consuming which types of mobility services – from mobiles, PDAs to RAS, Internet usage and service/tarriff billing.
Scenario modelling for informed decision making
From establishing a base model of your mobility service, our analysts can apply any number of planning scenarios to provide you with the likely outcome and cost before actually committing. In gaining this insight your organisation will be able to tailor the appropriate services to the right job role and present investment cases based on real facts and not conjecture.
Ongoing management
Ongoing management of your mobility services is key to maintaining quality of service and keeping costs in check. Sumerian’s ability to monitor the ongoing usage of these services over time enables you to keep a firm hold of your strategy and ensure that both technology and tariffs meet the business’ requirements moving forward.
Further information
We explore the factors influencing the rapid adoption of mobility in enterprises. Examining the business and IT challenges involved, this paper includes practical advice on developing a mobility strategy.