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IT to business alignment

Aligning IT services to business strategy is no longer a luxury - it’s a necessity.

Implementing IT initiatives that optimise IT services to business demand and objectives is a fundamental part to successfully realising IT-business alignment, but is an area that many IT organisations struggle to assess and control on an ongoing basis. Up to 80% of the IT budget is spent purely "keeping the lights on" - so without optimised IT services, the valuable 20% of the budget that drives strategic IT innovation is at risk.

There are a number of reasons that contribute to IT initiatives failing to deliver their expected outcome. These include:

• Not quantifying the business value, impact and risk
• Not measuring and tracking ROI
• Not providing transparency of cost and performance
• Inability to quantify and forecast supply and demand
• Not clarifying goals and communicating in a "language" that the business can understand

How Sumerian helps

Sumerian’s strength is in our ability to take the guess-work out of selecting which IT initiatives will deliver a positive outcome. Because IT Analytics combines data-driven analytics with analyst expertise it provides the actionable insight needed to clearly understand how IT resources can be best applied to make a positive impact on business processes, performance and, ultimately, the bottom-line.

Powerful scenario modelling – predicting the outcome

IT Analytics enables an understanding of the before and after picture of your IT-business alignment strategy through the use of powerful scenario modelling and change analysis. IT Analytics can predict the outcome of any number of "what if" planning scenarios before you put them into practice. This valuable insight will help base your decision making on facts, not guesswork, so you can clearly understand how changes to IT services will impact the business and deliver best value.

The benefit of this approach is that IT organisations can effectively model the likely outcome of change before applying it, enabling objectives to be based on precise quantification of the impact of change, and providing clear answers that would be difficult to deduce using traditional planning methods. From understanding the before and after picture through the use of scenario modelling, IT Analytics provides the ability to apply the insight across the breadth of alignment areas:

Optimisation of IT services to business demand

For managing operational IT, our Service Delivery Analytics service provides a consolidated operational view of your IT services with unified service management information and reporting. By presenting a clear, comprehensive view of IT service performance, capacity and cost along with predictive trend analysis, Service Delivery Analytics helps you move from reactive to proactive service management.
Find out more about Service Delivery Analytics

Planning smart IT investments

For planning improved alignment of services to business demand, Sumerian’s User Profiling analysis enables IT organisations to understand the true usage picture and establish which areas require investment or rationalisation. The resulting analysis provides fact-based evidence to tailor your IT services for specific user groups, radically improving IT-to-business alignment and optimising IT cost per head.
Find out more about User profiling analysis

Manage change and mitigate risk

Sumerian Service Risk Analytics helps eliminate business losses by proactively quantifying IT performance and exposing the business value at risk. Service Risk Analytics measures and monitors the changing risk profiles of IT services over time, enabling us to accurately model the impact of IT service change on the business processes they support. Armed with this clear understanding of the risk profiles present in your IT estate, you'll be able to make the right decisions about IT investment and ultimately reduce threats to the business.
Find out more about Service Risk Analytics