Application management
In today’s dynamic global market, fast and efficient applications are a critical part of staying competitive and achieving business goals.
Without optimised levels of application performance, business transactions and ultimately the strength and viability of the business is at risk. To stay ahead of the curve, IT teams must shift from reactive to proactive service management and ensure end-user experience is never compromised.
Why the Sumerian’s approach succeeds
Sumerian’s Service Delivery Analytics delivers insight to effectively manage the end-to-end performance and capacity of your critical applications – improving service quality, optimising running costs and reducing risk.
Critical applications optimised by Sumerian
- Call centre
- Clearing systems
- CRM (Customer relationship management)
- Electronic payment
- E-mail and mobile services
- ERP (Enterprise resource planning)
- Image and Workflow
- Online customer services:
- Online banking
- Mortgage processing
- Investment/share
A one-stop solution for end-to-end visibility
Our service takes the disparate data that already exists throughout your multi-tier application architecture and the management tools you have in place, and provides a consolidated, operational view of your critical applications with unified service management information and reporting.
Proactive, predictive analytics
By presenting a clear, comprehensive view of your applications’ service performance, capacity and cost along with predictive trend analysis, Service Delivery Analytics gives you proactive management and fast, fact-based decision making.
Aligning supply with demand
By accurately mapping IT infrastructure to the application it supports, Service Delivery Analytics allows precise alignment of IT services to end-user demand.
Proving the business value of IT
Because Service Delivery Analytics directly correlates application performance to business performance metrics, SLAs and goals, you instantly get the ready-made business focussed reporting needed to prove IT’s contribution to business value.
How it’s delivered
On-demand subscription service
Our services are subscription based, so no large upfront investment or complex integration is required to implement them. This means we can deliver results fast. Our flexibility means that we will tailor our services to support you and your processes, staying continually aligned to your changing needs.
More information
Find out more about Sumerian - Service Delivery Analytics
Download the white paper - Improving Service Delivery with Service Analytics
In this white paper we examine the limitations of discrete component visibility and explain why the first progressive step to IT Value Analytics maturity, Service Analytics, helps IT organisations gain a progressive, integrated view of IT services that builds IT business value