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Brochure
Solution overviews
Service Delivery Analytics
Business Value Analytics
- Business Value Analytics – User Profiling Analysis Overview
- Business Value Analytics – Service Risk Analytics Overview
Case studies
- Service Delivery Analytics: Operational efficiency
HBOS transforms the performance of its key services with Service Delivery Analytics. - Service Delivery Analytics: Mobility optimisation
Sumerian analysis helps a public sector organisation understand its mobility usage and negotiate improved terms with their supplier. - Business Value Analytics: User Profiling & team collaboration
Sumerian’s User Profiling technique helps drive improved operational performance at a large professional services company. - Business Value Analytics: Service Risk
A large financial services company uses Service Risk Analytics to manage and mitigate risk by identifying areas of risk exposure and over investment.
White papers
IT Analytics series
This series examines the challenges addressed by IT Analytics and details the progressive steps to achieving full IT Analytics maturity.
- Leveraging Data to Deliver Business Value
This first white paper in the series introduces the IT Analytics approach and examines the benefits and concepts behind it. The paper discusses the progressive stages of IT Value Analytics maturity and how both IT organisations and the business can benefit from its implementation. - Improving IT Services Management with Service Analytics
In this next edition, we examine the limitations of discrete component visibility and explain why the first progressive step to IT Value Analytics maturity, Service Analytics, helps IT organisations gain a progressive, integrated view of IT services that builds IT business value. - Increasing IT alignment with Business Process Analytics
In this third instalment of the series, we take a closer look into the advanced techniques of Business Process Analytics and explain why its successful adoption will not only help IT organisations prioritise the right projects and services, but how its applied findings can make dramatic improvements to the business as a whole. - Optimising IT Services with User Profiling
We discuss the potential of IT Analytics user profiling techniques for gaining a strategic understanding of user demand and behaviour. This research outlines the benefits and how this progressive understanding influences strategic investment decisions.
Capabilities
These capability white papers investigate key issues and topics surrounding the management of enterprise IT environments and explain how an IT Analytics approach can be applied.
- Cost reduction
This white paper outlines how the advanced scenario modelling and analysis capabilities of IT Analytics is helping organisations to optimise estate resources platform-by-platform, identifying not only cost savings, but understanding the risk and impact of initiatives before implementing them. - Datacentre consolidation
Whilst consolidation represents a clear opportunity to redress the balance of stretched datacentre resources and running costs, without careful preparation and taking into account the business’ performance and future capacity demands, service quality and expected cost savings can be left in jeopardy. This white paper examines the key challenges and explains how the IT Analytics approach guides successful migrations. - Green IT
With upcoming UK legislation and rising energy costs, Green IT is fast moving out of the fringes to become a priority concern. This Sumerian white paper explores the momentum behind Green IT and explains how an IT Analytics approach not only guides your strategy, but helps track progress and success. - Outsourcing
We explore the continuing rise in outsourced IT services and examine how IT Analytics can help IT organisations avoid the pitfalls and gain a firm control of their arrangements. - Convergence
We take a look at the drivers towards converged voice and data networks and provide recommendations on deciding the best options, managing evaluation and how to achieve a smooth implementation. - Mobility
We explore the factors influencing the rapid adoption of mobility in enterprises. Examining the business and IT challenges involved, this paper includes practical advice on developing a mobility strategy.